Michael Sherrington is a customer service advocate at Eastern Funding. He has been with the company since May 2014. Michael has a wealth of knowledge about the industry and how it operates. He’s worked at companies like BNY and Bank 1. He has even worked as an entrepreneur for some time. Michael Sherrington is a great asset to the company’s customer service department.
The Eastern Way: Fundamental #28 – “Be compassionate” While we may disagree, and even argue from time to time, we genuinely care for and about each other. Whether it’s a kind word during a tough stretch, a friendly smile each morning, or a helping hand in stressful times, show your compassion. Embrace the richness in our diversity.
When I think of compassion, I think of dignity and respect going hand and hand. Compassion is the emotional reaction that relates to another person’s pain or suffering. Compassion is the understanding of the basic goodness in people. Treating people with dignity and respect is something you should bring every day. Strive to treat everyone with equal respect and a kind heart.
Being ready with compassion can help set an inviting tone for customers. Due to work loads and deadlines, customers may contact us when stressed. Using a kind word or sharing an empathetic response like “I understand how you feel, I can help you with that,” can sometimes equal a friendly smile over the phone or can help to diffuse tension.
We all want to work in a welcoming environment. Be ready to tackle anything that comes your way and available to listen or crack a joke to bring levity to an otherwise tense situation.
Ways to be compassionate :
- Treat people fairly and equally. Your compassion and empathy will always win when people feel like they’re understood.
- Listen for verbal queues. To determine how a customer may feel when calling, looking for answers to questions and solutions to problems.
- Have a sense of humor. Some customers may be less patient than others, but by treating people with respect and a sense of humor, you can almost always make those interactions positive ones.
When you are compassionate, you help create an environment that thrives under pressure and fosters a sense of camaraderie and comfort among peers. This in turn flows into the customer base and daily interactions. Embrace the richness of your diversity! Then, you will appreciate and respect every individual and what they bring to the table
“Compassion is one of the most revered qualities of Buddhism and great compassion is the sign of a highly realized human being” ~ Dalai Lama