Work with a sense of urgency. Work as quickly as possible, without sacrificing quality. Don’t put off till tomorrow what can be accomplished today. Get stuff done.
Give the customer what they need, rather than what they want. Customers are the reason we exist. Put serving them at the center of everything you do.
Create clarity and avoid misunderstandings by discussing expectations upfront. Establish mutually understood completion times and dates for all projects, issues and commitments
Fundamental # 7
Speak honestly in a way that moves the action forward. Say what you mean , and be willing to raise issues that may result in discomfort or conflict when it’s necessary to reach our goals. Address issues directly with those who are involved and/or affected.
Fundamental # 6
Listening is more than simply “not speaking”. Give others your undivided attention. Set aside your own judgments and preconceived notions. Listen with care and with empathy. Most importantly, listen to understand.
Fundamental # 5
There’s always more to the story than meets the eye. Be curious. Ask questions and understand the larger picture. When we know the full story, we can work faster and develop better solutions.
Fundamental # 4
Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. See issues through to their completion.
Fundamental # 3
Make every customer interaction stand out for its friendliness, warmth, and helpfulness. Be a fanatic about response time and keeping customers updated on the status of their issues.
Fundamental # 2
Take pride in the quality of everything you touch and everything you do. Always ask yourself, “Is this my best work?”Everything you touch has your signature. Sign in bold ink.” Early in my career I read a book called “Good Is Not Enough
Fundamental # 1
Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, even when no one’s looking. Be impeccable with your word.