The Eastern Way: Fundamental #13 – Honor Commitments
This fundamental is written by Tucker Spillane. Tucker is a credit analyst at Eastern Funding LLC. He has worked with the company since March 2015. He studied finance at Bentley University. He has been an underwriter in real estate loans since 2013, previously working at People’s United bank.
Fundamental 13 – Honor Commitments – Deliver on your commitments every time. This includes being on time for all phone calls, appointments, meetings and promises. Do what you say you’re going to do, when you say you’re going to do it. If a commitment can’t be fulfilled, notify others early and agree on a new commitment to be honored.
It is important to honor commitments, especially in the workplace and at Eastern Funding because of the amount of people who rely on you each and every day. It goes beyond just the people around you spreading as far as new clients, vendors, borrowers and many people outside our company. People every day rely on what you have to “bring to the table” and what you are committed to doing through your job and throughout your life. Even on a personal level outside of the workplace, it is important to honor commitments that you care about whether it be meeting friends, going to family events, showing up for dates and being a good friend to someone who needs your help. It really shows what kind of person you are to the world around you if you can follow through on commitments that you made.
Another part of honoring commitments can be communication, especially when problems arise. If you know that you will be late or will not fully be able to follow through on a commitment, whether it be a deal you are working on or a family reunion, don’t be afraid to reach out to the appropriate party and communicate the issue. This is almost as important as the commitment itself. It will make you look better in the long run and show people that you still care about your commitments. Honoring commitments will affect your reputation and how people perceive you throughout your life and it lets others know how well your integrity is, which is especially crucial in the work we do and the industry that we are in.
Here is a quote from Dr. Matthew Loop for you to think about: “In a world filled with flaky people, those who honor commitments and do what they say STAND-OUT. Integrity is currency.”
What you do and how you do it matters, whether you think so or not! Now make it a good day!