The Eastern Way: Fundamental #1 “Do the Right Thing”
This week’s fundamental was written by Ozzie Herrera. Ozzie has been with Eastern Funding for 9 years, owned and operated laundromats, managed grocery businesses and now works in Eastern Funding’s collection department.
Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, even when no one’s looking. Be impeccable with your word.
There are many different ways of measuring what is right and wrong. So “doing the right thing” is not always as simple as it sounds. Let’s say you just completed a big project and you put all your effort into completing it to the best of your ability. When the project was reviewed by your peers and manager, you received a mixed response. Some members of your team thought what you had accomplished was outstanding, but then your manger thought your effort fell short and you could have done better. Don’t let the mixed reviews bring you down or discourage you from ever putting your best foot forward.
I use the following thought process to ensure I “do the right thing”:
1. Know what is expected of you – Taking the time to understand what is expected of you will give you a good sense of what the “right thing” is.
2. Make it personal – The “right thing” should be acceptable for you.
3. See it through – Cross your t’s and dot your i’s before you present your “right thing.” Example: I call a delinquent customer for a monthly payment. The customer responds that he cannot make the payment and he needs help. Before I offer help, I take time to understand the situation and make sure “the right thing” is going to be beneficial for the customer and Eastern Funding.
I would love to hear if you find these tips helpful and/or if you have tips of your own. Please leave your comments below. Let’s make this a great week by “Doing the right thing.”